The Business Analyst is responsible for the development of functional and non-functional business requirements by working closely with the Solution Architect and other team members to understand business strategy and translate into platform requirements. This position must analyze, design, build, implement, and maintain IT solutions and processes in a well-organized documented manner. The BA will work with stakeholders to define business needs and extract their requirements for what must be delivered. In addition to being experienced in gathering and documenting requirements, facilitating meetings, and delivering results, this person must also be a self-starter, highly organized, and an innovative individual. Gather the business’ required conditions and capabilities, documenting them in a consistent, complete and, above all, useful way for the team that will eventually design and deliver the solution. This position will work closely with key business decision makers as well as development and QA to ensure the solution developed will meet the business’ requirements in an acceptable and sustainable way.
Job Summary:
- Develop, implement, and maintain elements of systems design, including business process documentation, workflow charts, diagrams, data migration rules, business rules, wireframes, and other detailed deliverables including integration documentation
- Assist leadership team with on-demand reporting requests and analytical needs
- Responsible for documenting and maintaining quality meeting data
- Assist with defining assessment and implementation methodology and deliverables for client delivery
- Work with internal team members to define scope, develop project plan, estimate cost, and identify resources
- Assist QA to design and test scenarios
- Makes recommendations for process improvements through data analysis
- Facilitate discussion, planning, decision making, and conflict resolution
- Analyze and document requirements by communicating directly with clients to resolve complex issues
- Understand issues and help resolve them through data analysis, technical research, and team collaboration on complex issues
- Keep job-related reporting Standard Operating Procedures up-to-date and accurate
- Define innovative technology solutions to further automate processes and workflows
- Assist with connecting processes and overcoming internal silos
- Identify controls necessary to ensure long-term system stability
- Create various plans and strategy in a well-documented format for clients
- Understand platform strategy and direction
- Be able to quickly learn and adapt to company tools and resources
- Identify process, system, and data gaps and pain points both within and across operational workflows
- Write clear requirements, creating data models, process diagrams, and design wireframes that will support the business needs
- Present business documentation, creative work, and proposed solutions to clients in a comprehensive and effective manner
- Conduct training sessions to our clients in order to improve and enhance their knowledge of our platforms
Education, Experience and Other Skills:
- Bachelor's Degree in Information Services, Business Administration, or related field5+ years experience in IT in a business environment
- Experience with SQL, Diagramming tools (e.g. Visio), and Productivity tools (e.g. Word, Excel, PowerPoint)
- Understanding of system/API and data integration concepts are a plus
- Understanding of the Insurance Business from the IT side, preferred
- Business process management and modeling
- Self-starter, creative, and thrives under limited supervision
- Rock star organization skills – you pay attention to the details that others might overlook
- Exceptional oral and written communication skills
- Strong presentation skills and experience explaining technical concepts to clients are crucial in this role
- Legally authorized to work in the US without sponsorship
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